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Sales Supervisor Duties and Responsibilities

Understand customer needs and offer solutions and support
Organize and coordinate sales representatives schedules
Research potential leads from business directories, web searches, or digital resources
Recruit, hire, and train new sales representatives
Receive and report on all sales leads
Supervise sales representatives and assistants
Answer potential customer questions and follow-up call questions
Work with sales team when closing sales
Track weekly, monthly, and quarterly performance and sales metrics
Meet all sales quotas and goals
Assist sales representatives and team to meet and exceed goals

High school degree or equivalent; Bachelor’s degree in business administration, business, or related field preferred
Two (2) years’ previous experience in customer support, client services, sales, or a related field
Demonstrated and proven sales results
Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software
Focused on customer service
Excellent verbal and written communication skills
Persuasive and goal-oriented
In-depth understanding of company services and its position in the market
Excellent customer care and focus; ability to assess customers’ needs and provide correct answer, path, troubleshooting, or method for a positive customer experience
Ability to multitask, prioritize, and manage time efficiently